FAQ

  • CAN I PREPARE MEALS IN THE ACCOMMODATIONS?

    No. The glampings and cabin are not equipped with a kitchen for food preparation.

  • CAN I BRING FOOD TO THE ACCOMMODATIONS?

    No. Due to business reasons, Nube Cafetera Eco Hotel has its own food and minibar service for your convenience. If you need to bring a special food item due to a diet or that we cannot replace with our food options, you must request authorization through our customer service WhatsApp: +57 305 256 68 62

  • CAN I BRING ALCOHOLIC BEVERAGES INTO THE ACCOMMODATIONS?

    Yes, but you must pay a corkage fee of $30,000 COP. Please arrange this through our customer service WhatsApp: +57 305 256 68 62

  • CAN I HAVE CAMPFIRES?

    No. The glampings and cabin contain flammable materials, so any type of fire is prohibited in the accommodations.

  • DO YOU HAVE WI-FI SERVICE?

    Yes. Each accommodation has its own Wi-fi network, allowing our guests to stay connected from all their devices.

  • DO YOU HAVE TV SERVICE?

    No. Both in the glampings and the cabin, we offer an experience totally disconnected from stress and daily routine, so our spaces are designed to be in contact with nature and relax.

  • CAN MINORS ENTER?

    Yes, but only in the company of responsible adults. Additionally, the authorization of responsibility for the minor’s entry to the eco-hotel must be signed. Children under 3 years old do not pay a fee for their entry.

  • CAN PETS ENTER?

    Yes, as long as the pet does not pose a danger to the staff or other guests. Additionally, the authorization of responsibility for the pet’s entry to the eco-hotel must be signed.

  • WHAT IS THE CHECK-IN TIME?

    Check-in is from 3 PM to 9 PM, which must be coordinated in advance with the host of Nube Cafetera Eco Hotel, Mr. Elías Bañol.

  • WHAT IS THE CHECK-OUT TIME OF THE ECO HOTEL?

    The check-out time is 11:30 AM, in order to organize the accommodation for cleaning and maintenance, and to deliver it to the next guest in optimal conditions.

  • IS THERE A HOST OR HOSTESS AT THE ECO HOTEL?

    Yes. Mr. Elías Bañol is in charge of receiving and attending to guests during their stay. Any questions or concerns can be resolved with him. Cell: +57 317 583 10 14

  • CAN I CHECK IN EARLY AT THE ECO HOTEL BEFORE 3:00 PM?

    No, early check-in is not available. Our accommodations require a preparation period to ensure they are properly cleaned and stocked by our staff. Check-in is at 3:00 PM and no later than 9:00 PM. However, guests may drop off their luggage or bags at the eco hotel before 3:00 PM.